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Email info@optimatesocial.com or use the contact form and we'll get back to you as soon as we can.
Browse step-by-step guides and answers in the Help Centre — connecting accounts, AI content, scheduling, analytics, the Claude connector and more.
Common questions
How do I connect a social account?
Go to Settings → Connections in the app and choose the platform you want to connect (Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Pinterest, Bluesky, Pinterest, or Bluesky). You'll be taken through that platform's own login to authorise Optimate.
How do I schedule or publish a post?
Use Create Post or the Planner to draft content, choose which connected platforms to publish to, and either post immediately or schedule it for later.
How do I manage or cancel my subscription?
Go to Account → Plan & billing → Manage billing to update payment details, change plan, or cancel — this opens Stripe's secure billing portal. On iOS, plan changes and new subscriptions are managed via optimatesocial.com in a browser rather than in the app.
How do I delete my account or data?
See our dedicated account deletion page for how to request deletion of your account or specific data.
Which platforms does Optimate support?
Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Pinterest, Bluesky, Pinterest, and Bluesky — for both publishing and analytics.